14 days to change your mind. No fine print, no runaround.
14-day window
Your first paid month carries a 14-day refund window from the charge date.
Payment required first
Refunds only apply to a completed, cleared payment — there's nothing to refund before that.
Reviewed, not automated
Our team works on reviewing each request against your account's work log and answers within 2 business days.
What qualifies
- You are inside the first 14 days of your first paid month.
- The payment has actually cleared (pending or failed charges can't be refunded).
- You give a specific reason — what we promised versus what you got.
- We failed to deliver the work listed on your plan, or the service isn't the fit we said it was.
What doesn't
- Requests made after day 14 of the billing period.
- Renewal months after your first paid month (cancel instead — you keep access to the end of the period).
- “Google didn't rank me #1” — no honest provider can promise rankings, and we never do.
- Chargebacks filed before you've contacted us.
How the review works
- 1
You submit a refund request from your client dashboard with the reason and any details.
- 2
The request is logged and queued for review — nothing is refunded automatically.
- 3
Our team works on reviewing the work log on your account: posts published, reviews replied to, citations synced.
- 4
You get an approve or deny decision with an explanation within 2 business days. Approved refunds return to your original payment method in 5–10 business days.
Cancelling is different from refunding. You can cancel any month from your dashboard billing portal. You keep dashboard access and service until the end of the period you already paid for, and you keep every profile improvement, post and citation we built — they live on your Google Business Profile, not ours.
Questions before you buy? Email hello@harvestmediatx.com.